Student Support
Student Support
Prepare for café and customer service jobs with practical English for real workplace situations.
4.8/5 (34 reviews)
Pre-Intermediate, Intermediate, Upper-Intermediate
This uniquely designed program is ideal for students who want to work in cafés or other customer service roles. It bridges the gap between the language classroom and a fast-paced, English-speaking workplace: students practise common workplace scenarios and receive specific, immediate one-on-one feedback from a certified ESL teacher. Students learn the language needed to work in a café and practise it every day.
By the end of this course, students will be able to:
• Deal with customer complaints politely and effectively
• Handle money and transactions with customers
• Describe and prepare beverages using the correct vocabulary
• Analyze and practise good customer service
• Communicate clearly with coworkers
• Answer common job interview questions with confidence
• Vocabulary and expressions for class and personal study
• Frequent hands-on, practical role-plays
• Daily one-on-one feedback on pronunciation, intonation, and use of new language
• Daily reviews
• Real objects, visuals, videos, pair discussions, and timed work scenarios
Students are evaluated on how they interact with customers and peers, and receive feedback on their performance in class.
Regular attendance is essential to success in this class. Students who miss more than 3 days per session will find it very difficult to keep up.
• Daily handouts with common vocabulary
• Real objects, visuals, and videos for hands-on practice
1:15 PM - 2:15 PM
Introduce topic, small talk, daily sales log
2:15 PM - 2:30 PM
Break
2:30 PM - 3:15 PM
Discussion, recipes, practice