Student Support
Student Support
Prepare for customer service jobs in Canada with workplace English, resume writing, and interview prep.
4.8/5 (55 reviews)
Intermediate
This class helps students who plan to work in Canada's customer service industry improve their English. It prepares them for the challenges they may face on the job and helps them create a strong English resume. To succeed, students apply their English skills as they build their resume, prepare for job interviews, and work with their classmates. Students who successfully complete the course receive a letter of recommendation from their teacher and a program certificate.
Class topics:
• Writing a resume in English
• Creating a LinkedIn profile
• Customer service analysis
• Handling customer complaints
• Smart Serve
• Interacting with customers and coworkers
• Job interview practice
By the end of this course, students will be able to:
• Create a clear, professional English resume tailored to customer service jobs
• Build an effective LinkedIn profile that attracts employers
• Use appropriate vocabulary and expressions in customer service interactions
• Handle common customer complaints confidently and politely
• Communicate effectively in job interviews
• Apply Smart Serve knowledge in the workplace
• Work collaboratively with classmates through role-plays and presentations
• Pair work, group work, and role-plays
• Handouts with common vocabulary and workplace expressions
• Homework assignments
• Group and individual presentations
• Field trips
This course has no formal exams. Successful completion is based on active involvement and assignments:
• Ongoing teacher feedback during class activities and role-plays
• Informal assessment of participation and use of English in tasks
• A final presentation or mock interview that demonstrates the skills learned
Regular attendance is required, and students are expected to attend all classes. To receive the course certificate and reference letter, students cannot miss more than 3 days.
• Resume and LinkedIn profile templates
• Handouts with customer service vocabulary and workplace expressions
• Sample interview questions and role-play scenarios
• Smart Serve training materials and resources
• Homework assignments related to job preparation
1:15 PM - 2:15 PM
Introduce topic, small talk, vocab, grammar
2:15 PM - 2:30 PM
Break
2:30 PM - 3:15 PM
Pair work, independent work, practice